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Terms and Conditions that protect your account

When you open an account with 369zk apk, you agree to the terms that keep your wallet, deposit history and withdrawal requests secure.

Account verification requiredDANA, OVO, GoPay, QRIS depositsWithdrawal verification process24/7 support availability
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369zk apk Terms and Conditions that protect your account
REACH OUR TEAM

Contact us about your account or these terms

If you have a question about how our terms apply to your account, or if you think something on our site conflicts with these rules, reach out to our support team. We're here to clarify, correct or escalate your concern. We keep response logs and we take every query about account rules seriously.

Team online

Live Chat

Open the chat widget at the bottom right of the lobby. We respond to account and terms questions during our support hours, typically 08:00 to 23:00 Indonesia time.

Email

Send your terms question to our support inbox. Include your account email and what you're asking about so we can locate your record quickly.

In-App Help

From your account menu, select 'Help' then 'Account Policies'. You'll see a summary of key terms and a button to contact support directly from there.

HOW WE PROTECT YOU

How we handle your data and keep your account secure

Our terms spell out how we collect, store and use your personal information. When you deposit via DANA, OVO, GoPay or QRIS, your payment details go to the payment processor; we never…

Data Encryption

All personal information, documents and bank details are encrypted in transit and at rest. Payment processors handle payment data separately; we do not store raw card or account numbers.

Two-Factor Authentication

Enable 2FA in your account security settings. We send a code to your phone or email on every login from a new device, so only you can access your account.

Withdrawal Verification

Every withdrawal request is verified against your registered identity and payment method. We confirm the destination account belongs to you before processing.

Transaction Logs

Your account dashboard shows a complete history of deposits, bets, payouts and account changes. You can download a full record any time.

Account Deletion Request

To close your account permanently, go to Account Settings → Security → Delete Account. We remove your personal data within 30 days as per our retention policy.

Data Subject Rights

You have the right to request access to your data, correct inaccuracies, or ask why we hold certain information. Contact support with 'Data Request' in the subject line.

Frequently asked questions about our terms

These are the questions we hear most often about how our terms work in practice. If you don't see your answer here, open the live chat or email support—we're here to clarify any part of the policy.

No. During registration, we collect your email, phone number and identity number. When you deposit for the first time, you choose DANA, OVO, GoPay or QRIS and complete the payment through that app or website. We never see your PIN or password; the payment processor handles that securely.

Deposits via DANA, OVO, GoPay and QRIS usually clear within one minute. If yours doesn't appear, check your payment app to see if the transaction went through. If it shows as sent but your 369zk apk wallet is empty, contact support with your transaction ID. We'll trace it and refund you if the payment processor confirms it didn't reach us.

You can add or update a withdrawal destination in your Account Settings → Withdrawal Methods. The first time you withdraw to a new method, we verify it belongs to you by sending a test amount. After that, future withdrawals to that same destination clear without extra verification.

We process withdrawal requests within one business day. Once approved, the funds go to your DANA, OVO, GoPay wallet or bank account and usually arrive within 30 minutes to a few hours, depending on your payment method's network speed.

Change your password immediately, enable two-factor authentication in Account Settings → Security, and contact support. We'll review your recent login history and transactions. If we spot unauthorized activity, we can freeze your account while we investigate and help restore access to you alone.

No. We do not sell your data. We share identity and transaction information only with payment processors and our compliance team where required by law. We do not share your email or phone with advertisers or other companies without your permission.

When you delete your account, your personal data is removed within 30 days. Transaction history is kept for legal and tax purposes. To reopen, you register as a new account. Your old balance is gone, so we recommend you withdraw any remaining funds before you delete.

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