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How 369zk apk Protects Your Personal Data

At 369zk apk, your personal data is handled with clear rules: we collect only what we need to operate your account, process deposits via DANA, OVO, GoPay and…

Data collected only for account useDANA, OVO, GoPay & QRIS transactions protectedYou may request data deletion anytimeNo data sold to third partiesPolicy applies to all Indonesia accounts

Explore Lobby Read FAQ

What Data We Collect and Why

369zk apk Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect your name, email address, phone number, and the payment method you use — whether that is DANA, OVO, GoPay or QRIS. We also log your device type, IP address, and session timestamps to detect unauthorised access and

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keep your account secure. Transaction records tied to your chosen payment rail are retained for a minimum of five years, as this depends on local law regarding financial record-keeping in Indonesia. We do not collect data beyond what is operationally necessary. If you connect via a
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mobile device in Jakarta or Surabaya, the same data standards apply regardless of your location within Indonesia. Behavioural analytics we run are anonymised before any internal reporting use.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT CHANNELS

Reach Us About Your Privacy Rights

If you want to review, correct, or delete the personal data we hold on your account, our privacy team is reachable through three dedicated channels. We aim to respond to all privacy-related requests within 3 business days. Support hours run from 08:00 to 23:00 WIB, seven days a week, so you are never left waiting long for a resolution to your data concern.

Team online

Live Chat

Access live chat directly from your account dashboard. Available 08:00–23:00 WIB daily. Use this channel for immediate privacy questions, data correction requests, or account-level data queries requiring quick response.

Email Privacy Team

Send a written request to our dedicated privacy inbox. We acknowledge all email submissions within 24 hours and deliver a full written response within 3 business days, including any data export you have requested.

In-App Help Desk

Inside the 369zk apk mobile interface, navigate to Settings → Help → Privacy Request. This path lets you submit a data review or deletion form without leaving the app, with a case reference number issued instantly.

DATA HANDLING PRACTICES

Six Ways We Safeguard Your Account Data

Our approach to data security is built around specific technical controls and clear account policies.

Encryption at Rest and in Transit

All personal data stored on our servers is encrypted using AES-256. Data moving between your device and our systems travels over TLS 1.3, so your DANA and OVO transaction details are never exposed in transit.

Cookie Policy and Consent

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can review and withdraw cookie consent at any time via Settings → Privacy → Cookie Preferences inside your account.

Account Access Logs

Every login to your account is timestamped and tied to a device fingerprint. You can view your last 10 access events from your account security page, and flag any unrecognised session directly to our support team.

Data Retention Periods

Active account data is held for the life of your account plus 5 years after closure, as this depends on local law in Indonesia. Anonymised behavioural data used for analytics is purged after 12 months automatically.

Third-Party Data Sharing

We share data with payment processors — including the networks behind DANA, GoPay and QRIS — only to the extent needed to complete your transaction. We do not sell, rent, or trade your personal information to any marketing third party.

How to Request Data Changes

To correct inaccurate data, navigate to Account → Profile → Edit Details. To request full data export or deletion, use the In-App Help Desk path or email us. We complete verified deletion requests within 14 calendar days.

Your Privacy Policy Questions, Addressed Directly

The questions below reflect what account holders in Indonesia most commonly ask about their data rights on 369zk apk. If your question is not covered here, our live chat team is available 08:00–23:00 WIB every day to walk you through your specific concern.

We collect your name, email address, phone number, and chosen payment method — DANA, OVO, GoPay or QRIS. We also record your device type and IP address solely to protect your account from unauthorised access attempts.

We share your payment data only with the processors required to complete your DANA, OVO, GoPay or QRIS transactions. We do not sell or rent your personal information to advertisers, data brokers, or any external marketing organisation.

Transaction and identity records are retained for 5 years after account closure, as this depends on local law in Indonesia regarding financial record-keeping. Anonymised analytics data is automatically purged after 12 months regardless of account status.

Navigate to Settings → Help → Privacy Request inside the app, or email our privacy team directly. We acknowledge the request within 24 hours and deliver your data export within 3 business days in a readable format.

Yes. Submit a deletion request through the In-App Help Desk or via email. We complete verified deletions within 14 calendar days. Note that some transaction records must be retained where local law in Indonesia requires it.

We use session cookies to maintain your login and analytics cookies to measure page performance. You can withdraw non-essential cookie consent at any time via Account → Privacy → Cookie Preferences without affecting your ability to access the lobby.

Go to your account security page to view the last 10 access events. If you see an unrecognised session, flag it immediately through live chat — available 08:00–23:00 WIB — and our team will lock the session and review the access log with you.

How 369zk apk Protects Your Personal Data

Reach Us About Your Privacy Rights

Live Chat

Email Privacy Team

In-App Help Desk

Six Ways We Safeguard Your Account Data

Encryption at Rest and in Transit

Cookie Policy and Consent

Account Access Logs

Data Retention Periods

Third-Party Data Sharing

How to Request Data Changes

Your Privacy Policy Questions, Addressed Directly

01 What personal data does 369zk apk collect when I open an account?

02 Does 369zk apk share my data with third parties?

03 How long does 369zk apk keep my data after I close my account?

04 How do I request a copy of the data 369zk apk holds on me?

05 Can I ask 369zk apk to delete my personal data entirely?

06 How does 369zk apk use cookies, and can I turn them off?

07 What should I do if I notice a login I do not recognise on my account?

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